How buying works
What actually happens when you buy, who takes the money, and what you can do if you change your mind.
Payment & licence
SSL · VATFiles and key by e-mail
{{live:Both arrive as soon as the payment clears — usually a minute or two.}}{{pending:Nothing can be paid for here yet. An order arranged by e-mail arrives once we have confirmed it, within one working day.}}
Card details never come here
{{live:Payment happens on {{provider}}'s own page. Nothing about a card is entered on, or stored by, this site.}}{{pending:There is no card checkout open yet, so nothing about a card is entered here — or anywhere else on our behalf. See below.}}
VAT and the invoice
{{Provider}} is merchant of record. They charge VAT at your own country's rate, show the exact figure before you pay, and issue the invoice under their registration.
What you can actually pay with
On a template, at {{provider}}'s checkout. Prices are set in EUR.
Payment is taken by {{provider:legal}}, acting as merchant of
record. That is not a payment button with a logo on it: the payment contract is concluded
with them, they charge and remit the VAT for wherever you are, and the receipt or invoice
carries their name. DATUM makes the products, licenses them to you and supports them — who
DATUM is in the legal sense is on the company details page.
{{pending:
Not everything is on that checkout yet. The three templates are; plugins,
add-ons and the monthly subscription are being set up, and until they are, pressing Buy on
one writes us an order and we reply with how to pay. Nothing is ever charged to you
automatically without a subscription you have agreed to.}}
{{live:Bank transfer is arranged by e-mail rather than at the checkout — ask and we}}{{pending:Everything is arranged by e-mail at the moment, bank transfer included — ask and we}} will send the details.
Changed your mind, or something is wrong with a file? Both are covered, and they are different rights: refunds and withdrawal. Who you are buying from: company details.